FAQ
Questions Before You Choose Your Rug?
Buying a handmade Persian rug is a personal decision. We want you to feel confident at every step, from discovering your favorite design to receiving it at your door. Find answers to the most common questions about our rugs, ordering process, personalized selection, shipping, and after-sales support.
Are CIVORA rugs handmade?
Yes. CIVORA offers carefully selected handmade Persian carpets and rugs created by skilled artisans. Each piece reflects traditional craftsmanship, distinctive weaving techniques, natural materials, and the individual character of its maker.
How can I learn more about a specific rug?
Every rug has its own characteristics. Product pages provide available details such as dimensions, materials, style, dominant colors, images, videos, and other relevant specifications. Selected rugs may also include a unique QR code that gives you access to their individual identification and available documentation.
Can I see more photos or a video before purchasing?
Absolutely. We understand that buying a rug online requires confidence in what you are seeing. Our selected rugs can be presented with multiple detailed photographs and, where available, dedicated video showing the pattern, colors, texture, condition, and craftsmanship from different angles.
If you need additional information about a specific piece, you can contact our team before placing your order.
Can CIVORA help me choose a rug for my home?
Yes. Our personalized shopping service is designed for customers who know what they like but do not want to search through hundreds of rugs themselves.
Tell us your preferred style, size, color, material, interior aesthetic, and budget, and our team can curate a selection of suitable rugs for you.
What is the Exclusive Collection service?
Our Request Exclusive Collection service allows you to receive a personalized selection based on your preferences.
After submitting your contact details and requirements, we review suitable pieces and prepare a personalized collection for you. Depending on the selected service, the collection can include product photographs, videos, specifications, and current pricing.
Can I request a personalized catalog?
Yes. You can request an exclusive digital catalog based on your preferred material, size, style, dominant color, and price range.
The catalog is created around your requirements rather than sending you a generic product list, helping you compare the pieces that are most relevant to your taste and space.
What is the difference between DDP and DDU shipping?
DDP (Delivered Duty Paid) generally means applicable import duties and taxes are handled as part of the delivery arrangement, making the process simpler for the customer.
DDU (Delivered Duty Unpaid) generally means applicable customs duties, taxes, or import charges may be payable by the recipient upon arrival.
The available option depends on your destination and order